Refunds & Cancellation
Our refund/cancellation policy. If we have started your order, we can’t offer you a full refund or exchange within 72 hours /3 days of the pickup/delivery date of your order.
To be eligible for a refund/cancellation, you must cancel your order by emailing us on your order confirmation email 72 hours /3 days before the pickup/delivery date of your order.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please respond to your order confirmation email.
Exchanges
Changed your mind with your order? No problem, we can exchange the item for a new item in our shop, as long as we have not started your original order. Please respond to the order email confirmation before 72hours/ 3 days of the scheduled pickup/delivery date.
Shipping & Pickup
We offer local Calgary, Chestermere, and surrounding area delivery at a flat rate of $20.
Pickup in Chestermere, Alberta. The full address will be included in your order confirmation email.
Need help?
Contact us at rita@borntobake.ca or send us a message on Contact Us if you have any questions.